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FAQs

Here’s everything we think you need to know. If there’s something we’ve missed, get in touch.

SERVICED ACCOMMODATION

  • What is a serviced apartment or serviced accommodation?

    Serviced apartments very much compare to living at home – or at least our apartments are very much a home.

    You have all of the things you’re used to like a generously equipped kitchen, a bathroom, fresh towels and bedding, a sofa, a dining table and chairs, etc. Essentially, it’s a bit like living in a show home, accept we like to think our apartments feel a little cosier than that.

    Another great thing about a serviced apartment is the ad hoc cleaning, washing and dealing with bills aren’t your problem. In serviced accommodation, this is all dealt with for you, as little or as often as you wish.

  • The difference between a serviced apartment and a hotel?

    The key difference, in a serviced apartment you don’t just have a bed with a bathroom, you have the freedom to choose whether you’d like to eat in, eat out, get a takeaway delivered, bake a cake, have friends over to watch Netflix. All the basic normalities which you can’t always do with just a bed and a sink in a hotel room.

    There’s no one watching you each time you want to leave and certainly no one banging on your door at 8am trying to whip the sheets out from underneath you.

    But should you need anything, all you have to do is call us and we’ll do everything we can to make it happen!

     

  • The difference between being self-catering and being in a serviced apartment?

    Self-catering usually refers to the guest (you!) having to clean the property yourself and bring your own bed linen, towels, cleaning equipment, etc. You’re simply renting a flat or house ‘as is’ and are expected to return it how you found it.

    In a serviced apartment like one of ours in Bristol, you can save the space in your suitcase for your clothes, shoes and the things you want to pack for your trip because all of these things are provided. Cleaning is also provided as little or as often as required.

BOOKINGS & PAYMENT

  • When will I receive my check-in information?

    We’ll send it over 48hrs before you’re expected to check in. We’ll also send extra info such as parking details and apartment access instructions.

    It’s worth double-checking your spam, as emails will on a few rare occasions end up floating around in there despite all our efforts to try and avoid this happening. 

  • Can you tell me the exact address before I book?

    For security reasons, we’ll let you know in your check-in email, which you’ll receive 48 hours before your scheduled stay. 

  • What’s your cancellation policy?

    NO REFUNDS!!! (just kidding). We know that plans change, and we try to be as flexible as possible. If you’ve booked direct with us, you can cancel anytime up to 24hrs before your arrival.

    Cancellation requests must go through the original booking channel. If you’ve reserved through another site, please refer to the cancellation policy on that site.

     

  • Hidden charges... you got ‘em?

    Nope, no hidden fees. You’ll pay exactly what you expect to pay.

    We do reserve the right to charge for any damages incurred during a stay, not that we expect you to damage anything.

    You will be charged a damage deposit between £150-300 prior to your arrival it is always refunded within a few working days after you’ve checked out.

  • Special rates for extended stays?

    Absolutely. If you’re staying with us for 7 days or more you can expect…

    10% off – 7+ nights
    15% off – 14+ nights
    25% off – 30+ nights

    If you planning on staying with us for a while, get in touch and we’ll see what we can do.

  • Minimum or maximum stay?

    We’re happy to take bookings as short as one night, or as long as you like.

    There is sometimes a minimum 2 night stay at some apartments

  • Can I smoke it my apartment?

    Smoking is not permitted inside of or on the balconies or terraces at Your Apartment.

    Guests are required to smoke either outside of the property away from the building or in a designated area (if available).

WHILE YOU’RE WITH US

  • Can I check-in early?

    Sure – flexibility is our priority. Some early birds like to get settled as soon as they can, and we’re happy to accommodate this if the flat is available.

  • Can I leave late?

    Yes, your check-out time is decided by you but you must let us know at least a day prior to leaving. If that is the case everything’s peachy.

     

  • How do I access the apartment?

    Our apartments use secure electronic locks. We’ll send over your access code in a check-in email, which you’ll receive 48 hours before you arrive. From that moment on, treat it like your home.

     

  • Is parking available?

    Some of our apartments come with complimentary parking while others there is a fee. Please enquire when booking and we can advise you accordingly. 

     

  • Do you have WiFi?

    Your apartment will have high-speed WiFi guaranteed. Ideal for seamless sofa surfing and digital business-ing. 

  • Should I bring a towel?

    Noooo, save the space in your suitcase for something worthwhile. We provide fresh towels and linens for every guest. 

  • Are your serviced apartments dog or pet friendly?

    We do have a number of serviced apartments which are dog friendly and others which are pet friendly.

    Dog must be under 30 pounds/15kgs. We provide blankets to cover sofa cushions to prevent them from being scratched.

    We cannot always accommodate dogs or pets in all our apartments for reasons to do with allergies, however, we do always try to accommodate each guests requirements on a situational basis.

    We do not allow cats at any of our apartments.

    Please note, we require a damage deposit of £150 per pet, which is refunded upon checkout if no damage is reported or attributed to the pet. Additionally, an extra cleaning fee of £30 per pet.

     

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